Frequently Asked Questions
Yes, we are proud to offer international shipping to various countries. At Mojia Australia, we strive to make our products accessible to customers worldwide. During the checkout process, you can enter your shipping address to see if we deliver to your country.
Thank you for reading this post, don't forget to subscribe!Shipping is automatically calculated at the checkout. Simply add your items to the cart and proceed to the checkout. Fill out your address details and shipping is calculated before submitting your payment details.
Most orders are processed and shipped within 2 – 5 business days. This may take a little longer during holidays and busy times. You will receive an email when your order has been shipped and this will include your tracking details.
Will I have to pay extra fees when my order arrives?
Yes, depending on your country, customs may charge import taxes, duties, or tariffs. These are not included in our prices.
Important for U.S. customers:
The *de minimis* exemption will be removed as of August 29, 2025. This means many shipments may now incur a **10% tariff** plus other duties/taxes. These are collected by U.S. Customs, not Mojia Australia.
Who pays for these fees?
The buyer is responsible for import costs. Mojia Australia does not cover these charges.
What if I refuse delivery?
Refusing a shipment doesn’t cancel the costs — you’d still be responsible for shipping fees, customs charges, and a 20% restocking fee (deducted from any refund).
We use Australia Post for all our domestic and international orders.
Yes, absolutely! You can track your order with ease. You will receive your tracking information once your order has been processed. To track your order simply enter your Order ID and email in the ‘Track Order” tab located in both the top and footer menus.
At Mojia Australia, we offer a variety of secure payment methods to ensure a smooth checkout experience. Choose from Visa, Mastercard, Afterpay, and PayPal for flexible and convenient transactions. Your satisfaction is our priority, and we guarantee the safety of your payment information.
Yes, the product images on our website accurately represent the actual items. We aim to provide transparent and reliable visuals to ensure a satisfying shopping experience. If you have any questions, our customer support team is here to assist you. Happy shopping with Mojia Australia!
Yes, all our products undergo rigorous testing for quality and safety. We prioritise your satisfaction and ensure that our items meet the highest standards before they are made available for purchase. Shop with confidence at Mojia Australia!