Mojia Australia

Mojia Beauty Devices worldwide

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Returns-Warranty-Orders

If any product you receive is damaged or faulty you must inform us directly emailing to info@mojiaaustralia.com within 48 hours of receiving items.

WARRANTY & RETURNS

Mojia products should only be purchased directly from us or an authorised seller.

Our warranty or return policy does not apply if purchased elsewhere.

We do not accept returns for change of mind.

Mojia is committed to the quality of its products and each Mojia device is tested thoroughly for quality and performance. Mojia products are covered by a one (1) year manufacturer’s warranty from the date of your original purchase. The warranty covers defects in materials and workmanship. It does not cover damage, defects, or failure caused by abuse; misuse; improper care, neglect, or storage; unauthorised modification or alteration; normal wear and tear.

The warranty is registered with the individual who placed the order and may not be transferred to a third party. Activation of the warranty must be made by the initial purchaser of the goods.

If you need to use your warranty, please email at info@mojiaaustralia.com and attach your original receipt or invoice to the given address.

If we confirm a defect covered by this warranty, we will, at our option, (i) replace your device with a new device; (ii) replace your device with a refurbished device; (iii) send your device to the manufacture for repair.

If we find the defect of your device is not covered under the warranty, you will be notified of the alternatives available and applicable costs.

If we find that your device is not defective, we will notify you to arrange for return of your device. Return cost will be your responsibly.

Return post for warranty claims are the responsibility of the purchaser.

If you have any problems operating your device or believe there to be an issue with the function, please contact us at info@mojiaaustralia.com

Once your order is in the processing stage we are not able to cancel it. You can return your package within 14 days after you have received it. The package must be unopened.

Please note that return costs are to be covered by the purchaser and not by Mojia Ltd.

Once your order is placed, you will receive a confirmation email. You will receive tracking details once your order has been dispatched  usually within 2 – 5 business days. 

Mojia Australia uses Australia Post – Express for domestic and Regular post for New Zealand and International customers.

Please note there may be some delays due to COVID-19

Additional Fees – Taxes, Duties, Customs

Taxes and Custom duties are imposed by the government of your country.

You are responsible for any duties or taxes incurred. If unsure, please check with the appropriate department in your country.

Note: If you refuse delivery or your shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties, and taxes.

All gift certificates are valid for 1 year from date of purchase.

You have the option at checkout to ‘gift to someone else’ and nominate a date for that gift certificate to be sent.

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